CALL CENTER ONLINE INCENTIVE PROGRAMEngage Call Center Employees to Achieve Results!
Call centers are often subject to high turnover and absenteeism and low employee engagement. Companies in the call
Awards Network’s flexible online incentive programs allow each client to tailor the call center program to specific organizational objectives. With Awards Network’s reporting capabilities, organizations are able to determine the progress of an incentive program anytime, anywhere.
A client approached Awards Network to assist in rewarding, engaging and recognizing their call center employees with incentives.
Awards Network designed a call center program that allowed employees to access the program website with a unique username and password. Each user’s account contained baseline targets that need to be attained to earn award points. Each time points were awarded, employees were automatically notified by email. With 15 different categories/point levels of lifestyle merchandise, each employee qualified for the lowest
Since the incentive program goals were introduced over a 6 month period,
Benefits and Results of the Call Center Program:
- Employee retention rates increased by 25%
- Attendance rates increased from 85% to 95%
- Overall processing time for calls in all areas decreased by 15%
- The customer satisfaction rating soared from 79% to 90%
Are you ready to engage and recognize your call center employees? Contact Awards Network today to discuss your call center program needs.