Incentive Program | Recognition Program | Reward Program

Trusted by thousands of organizations across the country

Call centers are often subject to high turnover and absenteeism and low employee engagement. Companies in the call center can turn to a points based program such as peer to peer recognition, customer service and attendance awards to combat these problems.

Awards Network’s flexible online incentive programs allow each client to tailor their program to specific organizational objectives. With Awards Network’s reporting capabilities, organizations are able to determine the progress of an incentive program anytime, anywhere.

The Impact of Incentive Programs

Motivated Agents Results In Better Performance

Research shows that recognition and incentive programs can make a measurable difference in employee retention, workplace performance and engagement.

22%

AVERAGE PERFORMANCE GAIN

Research across 45 studies found that employee incentive programs produced an average 22% improvement in performance compared with programs without incentives.

Source: Incentive Research Foundation

MORE LIKELY TO BE ENGAGED

Employees who strongly agree they receive valuable feedback from coworkers are five times as likely to be engaged.

Source: Gallup + Workhuman

65%

less likely to job hunt

Employees receiving high-quality recognition that fulfills at least four strategic recognition pillars are 65% less likely to be actively looking or watching for another job.

Source: Gallup + Workhuman

The Case Study

Call Center Incentive Program with Awards Network

Challenge

A client approached Awards Network to assist in rewarding, engaging and recognizing their call center employees with incentives.

Solution

Awards Network designed a call center program that allowed employees to access the program website with a unique username and password. Each user’s account contained baseline targets that need to be attained to earn award points. Each time points were awarded, employees were automatically notified by email. After the kickoff period, emphasis was heavily placed on monthly sales goals and customer satisfaction ratings. Employees were able to earn points for improving their processing times.

Since the incentive program goals were introduced over a 6 month period, emphasis was equally placed on the organization’s various objectives. Throughout the call center program, employees were able to nominate co-workers for different reasons as part of the incentive program’s peer to peer recognition component.