Looking for help with your gift, finding your program website, or just have questions? Let us help!
Check below for answers to our most commonly asked questions.
How can I view the gifts available to me?
To view your available gift selection, visit your organization’s dedicated program website. You’ll find the exact website link in your gift notification whether that’s an email, text, order form, or congratulatory letter. If you no longer have your notification, please contact your HR team or program administrator for assistance.
Where do I go to redeem my gift?
To access your award website, enter the full website address directly into your browser's address bar. Please note, our award sites are private and cannot be found through search engines like Google or Bing. If you have trouble locating your site, reach out to your program administrator or HR department for assistance. If your company's award program is not hosted by Awards Network, you may need to contact another provider.
How do I find my login credentials?
You will receive your login information through the method your company selected either by email, text message, order form, or a congratulatory letter. If you have not received your login details or cannot find them, please reach out to your program administrator for support.
When will my gift arrive?
Most items are delivered within 7–14 business days. If you haven’t received your gift in this timeframe, please contact us by submitting a help ticket through your company’s award program website. Simply click the Help button in the website's navigation for assistance.
How will my gift arrive?
Items are shipped by the U.S. Postal Service, FedEx, and UPS. If you order a large or bulky item, such as a refrigerator, your item will be shipped by a freight company.
What happens if I order a large or bulky item, such as a furniture set?
For large items, your order will be delivered by a freight carrier. The delivery company will contact you to schedule a convenient delivery time. If they are unable to reach you, they will leave a note at your door with instructions on how to arrange your delivery.
What do I do if my gift arrived damaged or if I am unhappy with it?
Please inspect your gift as soon as it arrives to confirm it is undamaged and working properly. If you need a replacement or wish to choose an alternative gift, submit a help ticket through your company’s award website within 30 days of delivery.
Can I track my gift?
Enter your email address at checkout to receive order updates. We’ll notify you by email with a tracking number as soon as your order ships.
