Privacy

RECIPIENT FAQS

Please see below for the answers to some Frequently Asked Questions.

Where do I go to redeem my gift?
Type your award website address (URL) into the address bar instead of Google or Bing's search bar. Our award websites are private and can only be found by typing the entire URL directly into the address bar of your internet browser. If you are having problems finding the website, please contact your program administrator or HR department. It is possible that Awards Network does not host your company's award program and you may need to contact a different vendor.

How do I find my login credentials?
Your login information was included in an email, order form or a letter. Please contact your program administrator for assistance.

When will my gift arrive?
Items should arrive within 7-14 business days. If your item doesn’t arrive within this time frame, please let us know. All award websites have a help form where you can submit a ticket to request assistance.

How will my gift arrive?
Items are shipped by the U.S. Postal Service, FedEx and UPS. If you order a large or bulky item, such as a refrigerator, your item will be shipped by a freight company.

What happens if I order a large or bulky item, such as a furniture set?
If you order a large item, your order will be shipped by a freight company. You will be contacted to set up a delivery window and if the delivery company is unable to reach you, they will leave a note at your door with their contact information.

What do I do if my gift arrived damaged or if I am unhappy with it?
Please make sure to check your gift as soon as it arrives to ensure it has not been damaged in shipping and is in working order. If you would like to request a replacement or select an alternate gift, please fill out a help ticket on your company’s award website within 30 days of delivery.

Can I track my gift?
Please enter in your email address when checking out to receive updates on your order. We will send you an email when your order ships.