Please see below for the answers to some Frequently Asked Questions. If you need further assistance, please fill out as much information as you can in the request help form to the right. The more information you can provide the more quickly we can be of assistance. If you would like to email us directly, please email info@awardsnetwork.com.
Normally once your order is placed, your gift will ship out in five business days and be received in about ten business days after it is shipped. Depending on what gift you ordered and its size, the shipping company will vary. Also, if you ordered furniture or large items such as widescreen televisions, please allow an extra 2-3 weeks as these items are shipped via a trucking company. If you have not received your item within these time frames, please contact us and we will be able to provide your order’s status.
Can I track my gift?
Gifts are shipped directly from a variety of different vendors and Awards Network, so tracking may not be immediately available. However, if it has been more than two weeks since you ordered your gift, please contact your Account Manager or fill out the request help above to receive an update on its whereabouts.
What do I do if my gift arrived damaged or if I am unhappy with it for any other reason?
Please make sure to check your gift as soon as it arrives to ensure it has not been damaged in shipping and is in working order. If for any reason you would like to request a replacement or select an alternate gift, please contact your Account Manager or fill out the request help above. All requests must be processed within 30 days of gift delivery.
How do I order my gift?
You may place your order online or redeem by mail or fax. Our mailing address is PO Box 100, La Porte, IN 46352. Our fax number is (219) 324-5974. Depending on how your reward program is set up, the website that you order your gift on will vary. Please contact your Account Manager or fill out the request help above.
Where is my login information?
Your login information is either on your order form, redemption card or in an email you received. If you have misplaced this information, please contact your Account Manager or fill out the request help above.
How can I change my order information?
If you already placed your order and you need to change your shipping or contact information, please fill out request help above.
What happens if the gift I order is on backorder?
If you place an order for a gift that is on backorder we will send you a post card to the address listed on your order to notify you. Depending on how long the gift is on backorder for, you will have the option to cancel your order and/or select a different item.
Where can I find out more information about the items in the award catalog?
If you have any questions about the items in the award catalog, please email your Account Manager or fill out request help above.
