Recipient Request Help Form and FAQs

Recipient Request Help Form and FAQs

Please see below for the answers to some Frequently Asked Questions.

Where do I go to redeem my gift?
Please be sure to type your award website address (URL) into the address bar instead of searching for the website address using Google or Bing. Our websites are private and can only be found by typing the address directly into the address bar of your internet browser. If you are having problems finding the website, please contact your program administrator.

How to find my login credentials?
Your login information was included in an email or a letter. Please contact your program administrator for assistance.

How long do I have to place an order?
Please place your order within 30 days of receiving your email or letter.

When will my gift arrive?
Items should arrive within 14 business days. If your item doesn’t arrive within this time frame, please let us know.

How will my gift arrive?
Items are shipped by the U.S. Postal Service, FedEx and UPS. If you order a large or bulky item, such as a refrigerator, your item will be shipped by a freight company.

What happens if I order a large or bulky item, such as a furniture set?
If you order a large item, your order will be shipped by a freight company. You will be contacted to set up a delivery window and if the delivery company is unable to reach you, they will leave a note at your door with their contact information.

What do I do if my gift arrived damaged or if I am unhappy with it?
Please make sure to check your gift as soon as it arrives to ensure it has not been damaged in shipping and is in working order. If you would like to request a replacement or select an alternate gift, please fill out a help ticket on your company’s award website within 30 days of delivery.

Can I track my gift?
Please enter in your email address when checking out to receive updates on your order. We will send you an email when your order ships.

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