Online Incentive Program Case Study
Call Center Incentive Program Case Study
Sales Incentive Program Case Study
Wellness Incentive Program Case Study

Online Incentive Program Case Study

Situation:

A city transportation system approached Awards Network looking to improve their safety record, boost attendance rates, establish a recognition culture among workers and increase passenger ridership.

Solution:

Awards Network developed an online incentive program allowing city transit employees to access program goals, personal account information and place reward orders. The online incentive program incorporated a peer to peer recognition module where employees could nominate co-workers and managers for recognition awards. The city transit system rewarded employees who completed job specific goals, attended safety training meetings, achieved perfect attendance and submitted or received valid peer to peer award nominations.

Benefits and Results of the Online Incentive Program:

After two years of having the online incentive program employee and customer loyalty increased by over 50%. Insurance premiums decreased by 25% due to the impact of the safety training provided by the company. Since rewards were only given after goals of the incentive program were met, the program had a positive return on investment throughout the two years. Overall, the city transit system became a more profitable enterprise and was able to attract and retain both employees and new passengers much better than in the company's past.

Call Center Incentive Program Case Study

Situation:

A client approached Awards Network to assist in rewarding, engaging and recognizing their call center employees with incentives.

Solution:

Awards Network designed a custom online incentive program that allowed employees to access the program website with a unique username and password. The client awarded points on a monthly basis to each of the incentive program participants. Each user's account contained baseline targets that need to be attained to earn award points. Through the client's intranet, notices were posted informing recipients when points were uploaded. With 15 different categories/point levels of lifestyle merchandise, each employee qualified for the lowest level, provided he or she did not have an unexcused absence for the first 2 months. After the kickoff period, emphasis was heavily placed on monthly sales goals and customer satisfaction ratings. Finally, after 6 months of the incentive program, employees were then able to earn points for improving their processing times.

Since the incentive program goals were introduced over a 6 month period, emphasis was equally placed on the organization's various objectives. In addition, with a buildup of excitement, program participants had reason to regularly visit their individual online accounts. With Awards Network analytical reporting capabilities, the organization was able to determine the participation and achievements related to each set of goals introduced.

Benefits and Results of the Call Center Incentive Program:

• Employee retention rates increased by 25%
• Attendance rates increased from 85% to 95%
• The number of employees who reached their monthly sales goals improved by 25%
• Overall processing time for calls in all areas decreased by 15%
• The customer satisfaction rating soared from 79% to 90%
• Employee engagement increased dramatically

Sales Incentive Program Case Study

Situation:

A redistribution company wanted to improve business sales and strengthen distributor loyalty made through their sales network.

Solution:

Awards Network set up an online sales incentive program where distributors could track their sales goals and points. Throughout the sales incentive program, each distributor could view an online catalog of merchandise and plan the rewards they wanted to order after achieving their sales goals. All aspects of the incentive program, including merchandise fulfillment and updating of points, was managed by Awards Network. Printed point earning statements and emails updating each employee's progress were distributed on a monthly basis.

Benefits and Results of the Sales Incentive Incentive Program:

• 86% of the distributors enrolled in the sales incentive program
• 72% exceeded sales by more than 105%
• 59% exceeded sales by more than 110%
• 15% exceeded sales by more than 150%
• Several customers have made the company their preferred supplier
• Sales increases as a result of the incentive program will typically continue for a minimum of one year past the end of the program

Wellness Incentive Program Case Study

Situation:

A corporate headquarters wanted to improve employee health and also try to mitigate the increasing cost of health insurance for its workers.

Solution:

Awards Network designed an online wellness program that allowed employees to view goals and points earned. Throughout the wellness program, participants got in the practice of completing monthly HRA quizzes, cooking the weekly healthy family meal idea and making appointments with physicians for annual physicals. Also, participants could log in and check the leader board which showed the top 25 employees in their region who had earned the most wellness program points. From awarding points and reporting on the wellness program success to gift fulfillment, all aspects of the online wellness incentive program were managed by Awards Network.

Benefits and Results of the Wellness Incentive Program:

The headquarters reported after 3 years, for every dollar that was invested in the wellness program, health care costs were reduced by $4.29 and the cost of absenteeism was reduced by $5.90. The overall savings from reduced medical claims per employee was over $200 per year.

Contact Awards Network to discuss how our custom incentive programs can help your organization to achieve your specific goals and overcome challenges in your particular industry.