Awards Network incentive programs help organizations overcome the various setbacks that are unique to a call center environment. Dedicated Account Managers at Awards Network bring their knowledge and expertise into the development of every call center incentive program initiative. Our incentive programs can become the critical link needed between employees and engagement while providing our clients with a positive return on investment.

Common Call Center Incentive Program Goals:

• Reduce employee turnover/increase employee loyalty
• Boost employee attendance rates
• Meet monthly sales goals
• Create a recognition culture
• Increase customer satisfaction rates
• Engage call center employees

Awards Network custom online incentive program solutions offer clients unlimited content, incentive program supplements and complete administrative support. Participants of the incentive program are given a unique username and password to access the incentive program website. When they have logged into the online incentive program participants can:

• Check out ways to earn points
• Track points
• View their order history
• Place orders for reward merchandise

In addition to the basic set up of the call center online incentive program, extra content pages can be created to generate excitement and increase participation. A leader board page can be featured on the incentive program website to encourage friendly competition within the organization. Peer to peer recognition nominations can also be a part of the call center incentive program website. A company newsletter page will give call center employees a reason to log into the incentive program website regularly and helps to promote employee engagement.

Call Center Incentive Program Best Practices:

• Reward and recognize employees fairly and equally to create sustainable employee engagement
• Align the incentive program goals with the objectives and mission of the organization
• Showcase model employee behavior and highlight customer service success stories on the incentive program website
• Assign a dedicated program administrator to review the incentive program and assist employees to access the call center incentive program website
• Encourage employee feedback on the incentive program and workplace in general
• Roll out new goals on a regular basis and communicate incentive program updates with call center employees

Ready to find out how Awards Network incentive programs can assist your call center? Contact us for a full demonstration of our call center incentive program capabilities.