Client Services, Support & FAQs

Please see below for the answers to some Frequently Asked Questions. If you need further assistance, please fill out as much information as you can in the request help form to the right. The more information you can provide the more quickly we can be of assistance. If you would like to email us directly, please email your Account Manager or info@awardsnetwork.com.

1. How can I place an order?
   
2. How do I find out who my Account Manager is?
   
3. How can I get a w-9?
   
4. How long does it take for an order to ship out?
   
5. Where is my login information for the administrative website?
   
6. Who do I need to contact with questions and returns or exchanges?
   
7. How long does it take for gifts to arrive?
   

1. How can I place an order?
   
   To place an order, please send your order information to your Account Manager or fax it to (219) 324-5974. When we receive your order, your Account Manager will send you an order confirmation.



2. How do I find out who my Account Manager is?
   
   Please fill out the help request form to your right to find out who your Account Manager is. Your Account Manager will contact you right away.



3. How can I get a w-9?
   
   Please fill out the help request for to your right and let us know if you would prefer to have the w-9 emailed or faxed to your attention.



4. How long does it take for an order to ship out?
   
   Most orders ship within 3 business days after the order is received. If you need an order expedited, please let your Account Manager know when you place the order. There is no charge to expedite the processing of your order.



5. Where is my login information for the administrative website?
   
   If you need your login information, please contact your Account Manger or fill out the help request form to the right. You may also retrieve your login information by visiting www.selectagiftplan.com/sgiadmin and clicking on the Lost Username or Password link. Enter in the email address in your administrative account to receive your login information by email.



6. Who do I need to contact with questions and returns or exchanges?
   
   Please contact your Account Manager or fill out the request help form to the right. Awards If a recipient dissatisfied with his or her gift for any reason, please contact your Account Manager for an exchange or replacement within 30 days of receiving the item. A return label will be emailed to the recipient so that he or she may return his or her gift at no charge. We will then ship out a replacement item or the recipient’s alternate gift choice. After this 30 day period items are covered under manufacturer warranties as they apply.



7. How long does it take for the gifts my recipients order to arrive?
   
   Normally when order is placed, gifts ship out in five business days and are received in about ten business days after it is shipped. Depending on what gift is ordered and its size, the shipping company will vary. Also, if the recipient ordered furniture or a large item such as widescreen television, please allow an extra 2-3 weeks as these items are shipped via a trucking company. If someone does not receive an item within these time frames, please contact your Account Manager and he or she will be able to provide your order’s status.