Client Care & Policies

Client Care

From the initial stages of planning a recognition or incentive program to implementing the program and evaluating it over time, our Account Management Team works with clients to develop a reward solution that is flexible enough to meet their needs. If you need to plan a presentation in order to explain the reward program you would like to implement, our team can help you to prepare and attend meetings so that any questions or concerns that arise can be immediately addressed.

Should you find yourself with a plan for an incentive or recognition program but you are not sure how to kick it off and get participants and administrators familiarized with how the program works, our experts can help you communicate your program and train administrators. After your reward program is up and running, your Account Manager will monitor your program to make sure it is running smoothly and as you expect. If there are any issues with your recipients or participants understanding how to log into the custom website, we provide your Account Manager's contact information and a request help form online so that everyone can get the assistance they need right away.

After your reward program's initial ramp up period, we can provide you with benchmarks from other clients in similar industries or trades so you can determine if your recognition or incentive program is not only working for your organization but also compared to other companies.

Your Account Manager will pay special attention to your recognition or incentive program and will be available to provide assistance to you, your program administrators and your recipients or participants anytime. We believe that the relationship built between our Account Manager Team and clients is the reason we have been able to maintain a client retention rate of over 90% throughout our company history. This relationship is also the reason that many clients decide to partner with us; your account has a single point of contact who is an experienced expert and will help guide your program in the right direction.

Awards Network's 100% Satisfaction Guarantee Policy

Awards Network guarantees 100% satisfaction for all of our merchandise.  If a recipient dissatisfied with his or her gift for any reason, he or she simply needs to contact us for an exchange or replacement within 30 days of receiving the item. A return label will be emailed to the recipient so that he or she may return his or her gift at no charge. We will then ship out a replacement item or the recipient’s alternate gift choice. After this 30 day period items are covered under manufacturer warranties as they apply.

Awards Network's Return or Exchange Policy

In case a recipient receives a damaged or malfunctioning award, he or she simply needs to contact us for an exchange or replacement within 30 days of receiving the item. A return label will be emailed to the recipient so that he or she may return his or her gift at no charge. We will then ship out a replacement item or the recipient’s alternate gift choice. After this 30 day period items are covered under manufacturer warranties as they apply.

Awards Network's Credit Policy

If you have an extra recognition package or someone leaves your company before you are able to give a recognition award, you will be able to receive credit for the order less a $3 processing fee. The credit will be applied towards your next order with us so that you can utilize the budget allotted for this individual on a future order.

Awards Network's Pause your Program Policy

In an unsure economy, sometimes clients will need to pause an incentive program in order to push the budget towards maintaining their workforce. We are happy to pause your program at no charge and keep all of your information stored until it becomes feasible for you to start the incentive program up again. We do not have any minimum or annual order requirements which allows you to start your reward program back up without having any ramping time.

No Contract Requirements

Our goal as a recognition and incentive program supplier is to provide outstanding products and services that keep our clients ordering from us year after year. We do not require contracts because we only want clients to continue a relationship with us if they want to, not because of a contract we have entered into. We can enter into a mutual agreement or contract provided by a client but do not require contracts.

Awards Network's Privacy Policy

Awards Network recognizes the importance of personal privacy to our clients. We want you to understand how we gather, use and safeguard information about you to provide you with our products and services. Our privacy principles have been adopted to maintain the security, integrity and confidentiality of your personal information. Pause

Keeping your personal information secure is one of our most important responsibilities. We value your trust and handle your personal information with care.

How We Protect Your Information

We restrict access to personal information about you, your organization and/or your program participants to those employees who need to know that information to provide products or services to you/or your organization. We maintain physical, electronic and procedural safeguards that comply with federal and state regulations to guard your personal information. Awards Network does not sell, rent or trade any personal information to third parties.

Corrections or Concerns

If you believe any of your personal information maintained is incorrect, or if you have a privacy-related concern, please contact us.

Updates

From time to time, we may update or amend this notice and will notify you of those changes as required by law. You may view the most current version of this notice at any time by requesting a copy from any of your Account Manager, or by visiting our website at www.awardsnetwork.com.