February 2008 Archives

An article featured on The Wizard Chronicle recently pointed out that "...68% of customers who leave your company and start doing business with another company do so because they feel taken for granted by employees who display an attitude of...

Ann Bares, author of the blog Compensation Force, recently posted commentary on six best incentive program practices found in the article "Best Practice Incentives for Contact Centers and Distribution Centers: Driving Customer Satisfaction." These practices provide useful information to any...

I came across an article by Mario Churchill the other day and I wanted to expand upon some of the benefits of incentive programs that the author discussed. There are two types of benefits that an employee incentive program has-tangible...

Last week I wrote about making reward programs relevant for all participants and this week to follow up I wanted to discuss how an organization with a diverse employee base can ensure the award program appeals to all demographics. In...